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Article ID: 131377, created on Aug 29, 2017, last review on Aug 29, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

After the domain transfer, some domains have the option Switch to Other Nameservers disabled in CCPv2. At the meantime CCPv1 allows a switch the domain to external hosting.

Cause

Affected domains have option "isFree": true in domain registarion info:

curl -ksS -X GET -E /usr/local/pem/APS/certificates/poa.pem "https://127.0.0.1:6308/aps/2/resources/resource_UID/registrationInfo
...
"creationDate": "2011-11-01T17:03:33Z",
            "isFree": true,
...

The issue is acknowledged as PBA-81940 - isFree option affects domain name server change operation.

Resolution

Please, contact your Technical Account Manager or member of Pooled Technical Associates team in order to clarify status of this issue.

In order to work around this issue, set a non-zero renewal fee in 0 Years subscription period. Then isFree parameter will be set to false.

This action will not affect initial sales order for the domain transfer - it will still be free, also it will not affect domain renewal, as during renewal prices are taken from a different subscription period (with non-zero years).

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