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Article ID: 131374, created on Aug 29, 2017, last review on Aug 29, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

On attempt to purchase an Office365 subscription passing a non-onmicrosoft.com subdomain to the "Use an existing Microsoft account" section, screen hangs and the following error appears in the browser console as a response to POST .../getDomainOwnershipDetails request:

500 (Internal Server Error)

Cause

Office365 Provider's Guide explicitly states:

"As a user of your Microsoft account, you have a user ID similar to johnsmith@example.onmicrosoft.com."

It is not possible to use a non-onmicrosoft.com subdomain currently.

Resolution

Feature Request #PFR-555: "Unable to place order for existing Microsoft customer with a different email address other onmicrosoft.com" has been addressed to Odin Development team in order to implement this functionality.

Software-related issue #APSA-18841 has been submitted in order to implement error reporting of subdomain form and return some clear warning on attempt to use a non-onmicrosoft.com subdomain.

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