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Article ID: 131304, created on Aug 15, 2017, last review on Aug 15, 2017

Symptoms

Office 365 synchronization fails:

Error: The given key was not presented in the dictionary.

Cause

Duplicated records in the Customer table of the Office 365 Endpoint database:

  1. The first record was created by Sales Order.
  2. The second record was created by CSP Import procedure.

Resolution

Please contact Odin technical support in order to fix the discrepancy.

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