Search Engine: Elastic

Article ID: 131303, created on Aug 15, 2017, last review on Aug 15, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Provider wanted to switch brand's UI server to another one via menu Settings > Brands > cp.provider.local > Edit, but there are no available UI servers for switching, no drop-down menu and even currently select UI server is not shown.

Cause

Provider is restricted to a set of service nodes and there are no UI servers among them. If provider's account (1) is added to one or several service nodes (Node > General > Provisioning Configuration), OA expects that account is restricted only to this set of nodes. This behavior is investigated in scope of report POA-89755 by Engineering team.

Resolution

There are three possible workaround for this issue:

  1. Remove all assignments of provider's account from nodes restricted to it;

  2. Restrict UI nodes to provider's account. Use with caution since in case of shared nodes, that will disallow resellers from provisioning on them;

  3. Manually change rewrite rules of brand on Apache hosting. Use with caution since all changes will be rewritten upon next brand settings change.

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