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Article ID: 131283, created on Aug 11, 2017, last review on Aug 11, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

It is possible to get a closed Invoice with a negative unpaid amount. Such documents have several applied payments which are based on a Payment Method with "Manual" Payment System like "Check/Cash". These payments were imported from an external CSV file as described in OA Billing Provider's Guide.

Cause

Behaviour is caused by software-related issue #PBA-81593 that affects only imported payments based on manual payment systems.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of #PBA-81593.

To fix already affected subscription please contact Odin Technical Support.

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