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Article ID: 131282, created on Aug 11, 2017, last review on Dec 12, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

It is not possible to proceed with some resource upgrade/downgrade - wizard fails to proceed with order placement showing the error message:

designProratedDowngradeOrdDet: resource lines have different amount value within period

Cause

There are two cases that can provoke such an error:

  1. A subscription with a billing model "Before Subscription Period" has a resource rate whose Recurring had been changed recently. This behaviour is confirmed as a software-related issue PBA-81582.
  2. The "Align Billing Order with Statement Day" option was recently changed for a subscription having the "Charge Before Billing Period" billing model. Such cases are caused by PBA-83366.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of PBA-81582 or PBA-83366.

To clarify the exact reason of the aforementioned error message, contact Odin Technical Support.

See also

It is also possible to get the mentioned error message for Change Orders. Detailed information can be found in KB #130768.

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