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Article ID: 131272, created on Aug 10, 2017, last review on Aug 10, 2017

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

Attempt to cancel subscription from CCP v2 results in the error message:

Access Denied.

Cause

An option "Allow to Cancel Subscriptions in CCP v2" is set to "Disabled" for the role assigned to the user who attempts to initiate operation.

Resolution

Either cancel the subscription from PCP or give the user permission to cancel subscriptions from CCP v2 by adding different role or modifying the existing one in System > Settings > Security > Roles > Customer roles > affected role > Privileges

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