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Article ID: 131266, created on Aug 9, 2017, last review on Aug 24, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

readCSPAccounts.py script fails:

# python readCSPAccounts.py --csp-app-instance-id 123 --vendor-id 1001 --tenant-id-attribute-name tenantId --account-default-domain example.onmicrosoft.com
...
Error: Unable to find any account for the domain name example.onmicrosoft.com

Cause

Cause 1:
Some of the script preconditions are not met. For instance, corresponding customer account is not created in OA\BA or --tenant-id-attribute-name parameter specified is not filled for target customer account.

Cause 2:
In some cases Reseller does not have partner relationships with customer to be imported.

Resolution

Cause 1:
Re-check the script preconditions

Cause 2:
It can be fixed by trying to purchase another O365 subscription using the Use Existing Microsoft Account option - in order to just build such relationships. When subscription is ready - re-try the readCSPAccounts.py script launch.

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