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Article ID: 131245, created on Aug 5, 2017, last review on Aug 5, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Incorrect usage of RAM is shown on performance graphs of Windows VMs hosted in OACI infrastructure. Output of prlctl statistics VM_name command shows correct output:

ws.reclaimable: 1790
guest.ram.usage:        711
guest.ram.cached:       30
guest.ram.total:        2045

No errors could be seen in vps.log or paciagent.log. But it could be seen that OACI receives only one RAM counter, equal to ws.reclaimable value.

Cause

Counter ws.reclaimable gives OACI incorrect representation of RAM usage inside of Windows VMs. That issue was recognized as CCU-15213.

Resolution

In order to clarify status of the issue, please contact your Technical Manager or a member of Pooled Technical Associates team.

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