Search Engine: Elastic

Article ID: 131234, created on Aug 4, 2017, last review on Oct 5, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1

Symptoms

There is discrepancy between the time in PCP and the time set on OSS/UI/IM service nodes.

Therefore, whenever a user attempts to reset a password, the error is shown:

This link is invalid or has expired

/etc/localtime file is either linked to:

[root@osscore ~]# ls -alh /etc/localtime
lrwxrwxrwx 1 root root 26 Aug  1 02:47 /etc/localtime -> ../usr/share/zoneinfo/Host

or is not a link at all:

[root@osscore ~]# ls -alh /etc/localtime
-rw-r--r-- 1 root root 1.2K Sep 14  2016 /etc/localtime

Cause

Java application server relies on the correct link of /etc/localtime file in order to calculate date/time in its functions. Malformed link may cause discrepancies between the actual time on the server and the time Java uses.

Improvement request POA-112298 has been submitted to catch such discrepancies during OA update prechecks.

Resolution

Recreate the correct to the required time zone on the Management Node:

# rm -f /etc/localtime
# ln -s /usr/share/zoneinfo/Europe/London /etc/localtime
# service pa-agent stop && service pau restart && service pa-agent start

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