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Article ID: 131225, created on Aug 3, 2017, last review on Aug 3, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Login process into CCPv2 takes more than 8 second to complete, while customer has only several subscriptions: one or two.

From the core.log it could be seen that getHostingInfoListForSubscriptions method consumes most of the time:

[default task-82] INFO  CORBA - #79220: Plesk.QmailCluster._scStub.getHostingInfoListForSubscriptions(user_id=3181 (su_user_id=1)) >>> entry
...
[default task-82] INFO  CORBA - #79220: Plesk.QmailCluster._scStub.getHostingInfoListForSubscriptions(user_id=3181 (su_user_id=1)) <<< exit [6798 ms]

Cause

Software-related issue #APS-42753: "OA: CCP is opening slowly while customer has only 4 subscriptions for account."

Resolution

Please contact pta@odin.com or TAM to trace the status of the issue.

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