Search Engine: Elastic

Article ID: 131221, created on Aug 2, 2017, last review on Aug 2, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

  1. CCP tab Mimecast does not open and loading forever.
  2. Browser console shows the error message:

    aps.js:8994 TypeError: Cannot read property 'usage' of undefined
        at upsell.js:48
        at signalListener (aps.js:8494)
        at signalWaiting (aps.js:8485)
        at Deferred.resolve (aps.js:8649)
        at /aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/helpers/getBillingInfo.js:79
        at signalListener (aps.js:8494)
        at signalWaiting (aps.js:8485)
        at Deferred.resolve (aps.js:8649)
        at signalDeferred (aps.js:8538)
        at aps.js:8527 "TypeError: Cannot read property 'usage' of undefined
        at https://controlpanel2.cobwebsolutions.net/aps/2/packages/79b139bd-2bf2-48f8-a4a4-1ca750e99f4d/ui/js/upsell.js:48:49
    

Cause

When requesting the information about subscription resources APS application expects OA to return resource property 'usage' but it does not.

Resolution

Contact APS vendor to address the case.

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