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Article ID: 131215, created on Aug 1, 2017, last review on Aug 1, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

On attempt to create new WebHosting Plesk subscription from CCPv2 in CCPv2 > Websites > Add New Website > New Subscription screen hangs in constant loading.
CCPv2 path is: https://cp.provider.com/ccp/v/www.odin.com/products/shm/web/application/create-additional-website.

Browser console error:

TypeError: registry.byId(...) is undefined
...
A promise was rejected and unhandled by the application. It can bring your application into unstable state. The best practice is to handle both final states of a promise (resolved and rejected).  aps.js:15:14520

Cause

No WebHosting Plesk Service Plans are available for sale.

Resolution

Publish a Service Plan or make it visible in CCP in order to resolve the issue.

Also, request #WHM-10144 has been created in order to improve and make more transparent error reporting in such cases.

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