Top > Commerce Director > Online Payments > Transaction Log on of the transactions is displayed in Declined status.
Payment was made via LinkPoint SSL Credit Card plug-in.
Transaction in question was declined on Payment Gateway side.
[2017/05/25 07:47:36] [DEBUG]  [HSPC::MT::Plugin::PP::OP_LinkPointSSL::_send_request] HSPC::MT::Plugin::PP::OP_LinkPointSSL: Result of processing transaction: PP: Time - Thu May 25 07:47:36 2017 PP: Ref# - PP: Appr - DECLINED PP: Code - PP: Err - D:DeclinedNNNX: PP: Ord# - H777751-5926C457-994-C3E7E PP: Message - DECLINED
Contact LinkPoint support to clarify why the transaction was declined.