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Article ID: 131193, created on Jul 26, 2017, last review on Jul 26, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1

Symptoms

Exchange infrastructure is being deployed.

2 Customer Access Servers share the same FrontNet interface for customers.

One of the CAS was deployed without any issue, the second one was registered in OA, however the packages' installation fails with the Package installation failed event in the Task log:

Message: Installation of package Exchange2010IMAP4 1.2 (id=8231) to host excas02.provider.com (id=474) was failed. Reason: Failed to process finalizeInstallUpdate for pkgId: 8231, ex message is: IP address 203.0.113.2 is already configured with id #474.

Cause

The OA tries to re-register IPs, which belong to both nodes, however, internal OA logic does not allow IP addresses duplication.

The node registration logic will be improved in scope of request POA-112163.

Resolution

Contact Odin Technical Support for a workaround.

Contact your Technical Account Manager to trace the status of request POA-112163.

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