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Article ID: 131180, created on Jul 25, 2017, last review on Jul 25, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

SubscriptionRestoreTerminated_API method does not work as expected after 7.1 OA platform upgrade. On attempt to restore a subscription with service status = "Stopped" the following error appears:

Cannot restore the Subscription #1001: Only the Terminated Subscriptions with the Service status Stopped can be restored.

billing.log error:

[0] *** INTERRUPTED BY EXCEPTION *** ErrorMessage* BM::SubscriptionRestoreTerminated_API(Int)
Finished method BM.SubscriptionRestoreTerminated_API(user = -1, SID = 0, lang = en, request = 9986, localObject = 0, transaction = 10771 (HP))
ExceptionResult: Cannot restore the Subscription #1001: Only the Terminated Subscriptions with the Service status Stopped can be restored.

Cause

Software - related issue #PBA-81274: "SubscriptionRestoreTerminated API method error: Cannot restore the Subscription xxx: Only the Terminated Subscriptions with the Service status Stopped can be restored".

Resolution

Contact TAM or pta@odin.com to trace the status of the issue.

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