Search Engine: Elastic

Article ID: 131139, created on Jul 13, 2017, last review on Jul 13, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1

Symptoms

An attempt to open VE Console fails with the following error message appearance:

Unable to open the server console. Please try again. If the problem persists, please contact your system administrator for assistance.

Even though the required network interface is present, the following error can be observed in /var/log/pa/vps.vm2vf.log:

2017-07-07 10:20:30,557 (12345-abcd-1234-abcd-123456abc start_console_cb callback) INFO  LogConfigureConsoleCallback [Thread-2111] - INF callback: job [__PrlSrv_GetSrvConfig] cbp 0x7f9e3c035990 index [70] h type [PHT_JOB/] h/job [0x10339/0x10339] (configure_console_cb, console.c, 349) @[common/generic_sdk_cb.c][343][generic_sdk_cb][206793])
2017-07-07 10:20:30,557 (12345-abcd-1234-abcd-123456abc start_console_cb callback) INFO  LogConfigureConsoleCallback [Thread-2112] - INF callback: job [__PrlSrv_GetSrvConfig] index [70] PASSED @[common/generic_sdk_cb.c][386][generic_sdk_cb][206793])
2017-07-07 10:20:30,560 (12345-abcd-1234-abcd-123456abc start_console_cb callback) ERROR LogConfigureConsoleCallback [Thread-2113] - ERR network adapter (br1) not found: failure PRL_ERR_NETWORK_ADAPTER_NOT_FOUND @[console.c][123][get_vnc_host_port][206793])
2017-07-07 10:20:30,560 (12345-abcd-1234-abcd-123456abc start_console_cb callback) ERROR LogConfigureConsoleCallback [Thread-2114] - ERR get_vnc_host_port(configure_console_cb, console.c, 349): failure: PRL_ERR_NETWORK_ADAPTER_NOT_FOUND @[common/generic_sdk_cb.c][424][generic_sdk_cb][206793])

Hardware Node has Virtuozzo version 7 installed.

Cause

This behaviour is caused by several software-related issues:

#CCU-14821 "[vz7] vnc console do not open"

#CCU-15520 "[VZ] VNC console not working for VMs in VZ7"

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) in order to trace the current status the aforementioned issues. Fix is planned for one of the future product updates.

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