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Article ID: 131119, created on Jul 9, 2017, last review on Jul 9, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

When tryinf to provision an Office 365 order, it fails with the error:

The last error - "Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: The tenant cannot be created for the subscription of the order because the property ms_account_id was not specified... Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: The tenant cannot be created for the subscription of the order because the property ms_account_id was not specified...".

In sitelog the following errors are registered:

2017-07-03 19:34:47,717 [  51] ERROR aps_endpoint: Try to create tenant for multitenant account without msAccountId.
2017-07-03 19:34:47,717 [  51] ERROR aps_endpoint: TenantsController.Post finished by exception System.ApplicationException: The tenant cannot be created for the subscription of the order because the property ms_account_id was not specified.

Cause

The account in question previously had Office 365 subscriptions of the Syndication partner program. These subscriptions were converted to the CSP program in the Subscription Split Mode. After such conversion, source syndication subscriptions are cancelled, but still exist:

"Conversion on the Odin Automation side is the replacement of Office 365 syndication subscriptions with Office 365 CSP subscriptions. Existing Office 365 syndication subscriptions are cancelled, and new Office 365 CSP subscriptions are created."

As a result, the account has subscriptions, which belongs to different application instances (Syndication and CSP), so their tenant APS resources have different ms_account_id values. Thus, during new subscription provisioning, the new subscription tenant APS resource may obtain obsolette ms_account_id value of the syndication tenant APS resource.

Resolution

According to the Office 365 Restrictions and Limitations it is not supported to have subscription which resources belong to different Office 365 application instances.

Once Syndication to CSP conversion is completed, it is highly recommended to destroy old syndication subscriptions.

In order to apply a workaround to complete the failed order, please contact Odin Technical Support.

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