Search Engine: Elastic

Article ID: 131116, created on Jul 8, 2017, last review on Jul 8, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

On attempt to destroy Reseller's subscription the following error appears:

Destroying service of Subscription #1001 failed: Parallels Operations Automation error #extype_id #1, module_id #Subscriptions, org.hibernate.exception.ConstraintViolationException: could not execute statement.

poa.log error:

Caused by: org.postgresql.util.PSQLException: ERROR: update or delete on table "subscriptions" violates foreign key constraint "domain_services_fk_1" on table "domain_services"
Detail: Key (sub_id)=(1001) is still referenced from table "domain_services".

Cause

Domain service reference is not removed from OA database due to canceled tasks in the past.

Resolution

Contact Odin Technical Support in order to find and fix affected DB records.

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