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Article ID: 131106, created on Jul 4, 2017, last review on Jul 4, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

When trying to click a VPS tile at CCPv2 > VPS in order to see/edit it's properties, it starts loading and never comletes. The following error can be found in the Google Chrome debug console:

TypeError: Cannot read property 'get' of undefined
    at FirewallWidget.<anonymous> (FirewallWidget.js?apsUIRuntimeVersion=2.3-701:135)
    at ve.js?apsUIRuntimeVersion=2.3-701:84
    at l (aps.debug.js:8691)
    at k (aps.debug.js:8682)
    at o.resolve (aps.debug.js:8846)
    at aps.debug.js:24691
    at l (aps.debug.js:8691)
    at k (aps.debug.js:8682)
    at o.resolve (aps.debug.js:8846)
    at n (aps.debug.js:8735)

aps.debug.js:21822 A promise was rejected and unhandled by the application. It can bring your application into unstable state. The best practice is to handle both final states of a promise (resolved and rejected).

Cause

Such behaviour was considered a software issue CCU-14851 - VPSs created in prior OA versions doesn't have property EnvFirewall. The issue affects VPS' created in Operations Automation prior to 7.1.

Resolution

Please contact your Technical Account Manager in order to clarify the status of the issue.

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