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Article ID: 131103, created on Jul 4, 2017, last review on Jul 4, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

When clicking on VPS tab in CCPv2 it starts loading and never completes. The following error message can be found in the Firefox debug console:

Service Plan with # XXX not found

where XXX is an ID of some OACI service plan.

However, the service plan with ID XXX exists.

Cause

Such behaviour was recognized as a software issue CCU-14985: VPS Screen hangs for Unpublished Service Plan. The issue occurs in case the reported service plan is not in the Published state.

Resolution

As a workaround the reported service plan can be either deleted or published at Billing > Service Plan > Publication Status > Published.

Please contact your Technical Accoutn Manager in order to clarify current status of the issue.

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