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Article ID: 131092, created on Jul 1, 2017, last review on Jul 1, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Task 'Actualization of APS 2.0 resources for the account #1' fails with the following error:

Account 1100XX: APS resource for '/aps/2/application/users' with id 'xxx' was NOT registered. Error code: 500. Provisioning: resource 9d102a5d-612e-4ae6-bc2c-87eebb36186b of type 'service-users' (http://parallels.com/aps/types/pa/service-user/1.1) for APS application 'POA-Core-Services-2.1-96': ERROR: invalid byte sequence for encoding "UTF8": 0xeda386

The same error message can be found in poa.log on the Management Node.

Cause

There is a special character (?) in the Service User Display name for the account #1100XX and this causes the issue.

Resolution

Contact Odin Technical Support to resolve the issue.

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