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Article ID: 131079, created on Jun 28, 2017, last review on Jun 28, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

An attempt to provision bundled service subscription: Office 365 Enterprise E5 & Acronis 1GB. "Provisioning "tenantCCPv2" for APS application Acronis Backup Cloud" task is being rescheduled:

Operation pending. Provisioning is being executed by the application.
Additional info: 101001 - Tenant is being created in other thread, wait until it is provisioned! (180s)

On attempt to open Backup tab in CCP the following error message is displayed:

Uncompleted Workflow(s) related to processing Resource(s) found: (3e2e73c2-...-490d2d527a02)

Acronis endpoint log contains the following error:

INFO Resource: f5aa2aac-...-f2a8ee5f4554 Account: 100112 Subscription: 10221 Call: Model_Resource_Tenant_Customer::onTenantAvailable File: /var/www/html/backupservice/app/Model/Resource/Tenant/Customer.php Line: 191
ERROR Uncompleted Workflow(s) related to processing Resource(s) found: (3e2e73c2-...-490d2d527a02) File: /var/www/html/backupservice/app/Model/Resource/Tenant.php Line: 559

Cause

Software-related issue #APS-42342: "'Uncompleted Workflow' error on resource linking if initiated from 'available' event of synchronous resource".

Resolution

Contact pta@odin.com or TAM to trace the status of the issue.

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