Search Engine: Elastic

Article ID: 131065, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

An Office365 task Provisioning "Subscription" for APS application fails with the below output:

Last execution output   
Operation pending. Provisioning: resource 7f38eb9e-6b47-4678-ab01-c8b77a3e30d3 of type 'subscriptions' (http://www.parallels.com/Office365/Subscription/1.2) for APS application 'Office 365-16.5-64': Provisioning is being executed by the application.
Additional info: The password policy of the admin user was not changed: This operation cannot be performed since processing data is in progress in the Microsoft cloud. Please try again later. (The remote server returned an error: (400) Bad Request.)

Cause

GRAPH credentials are incorrect, or were not set up completely.

Resolution

  1. Make sure that instructions from the KB126807 were applied.

  2. Verify that Client Secret Key specified at the Office 365 application instance properties is not expired:

    2.1. Log in to Microsoft Partner Center

    2.2. In the left menu click Account Settings

    2.3. In the left menu click App Management

    2.4. Check the value at the Expires on column

  3. If the key is expired, perform the followin gsteps:

    3.1. In the MS Partner Center > Account Settings > App Management click Add key

    3.2. Update the Client Secret Key field of the Office 365 application instance properties with the new one at OA > Services > Applications > Office 365 > Instances > app_instance > General > Edit

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF