Search Engine: Elastic

Article ID: 131064, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Business Automation

Symptoms

There is a notification configured for Service Deletion in the DUMMYGATE template: Home > Products > Service Templates > #ID DUMMYGATE service template, however the notification is not sent out on cancellation order placement and provisioning.

Cause

The notification will only be sent if the service is destroyed on cancellation (destroy on cancel set to yes). If destroy on cancel is set to No, then basically all is done is stopping the subscription, so if you need notification - assign it to Service Stopping.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF