Search Engine: Elastic

Article ID: 131060, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Business Automation 7.0

Question

There is an option Schedule Downgrade and Change Orders for Next Billing Date. How does it work?

Answer

The general description and the scenarios can be found in the documentation.

  1. When the request for downgrade is placed, the Change Order is created for zero amount, no refunds are created.

  2. The Order is not provisioned till the end of the billing period, and is stuck in WS (Scheduled to be process on @@EndOfPeriod@ date) status.

  3. At the end of the billing period, downgrade is processed and Change Order gets completed.

  4. Billing Order created for the next period is created for the smaller amount to cover up for the refund amount Vendor owes the Customer as a result of downgrade.

For the feature to work correctly an order flow for CH orders must have transition to WS status. If it does not, it is required either to modify existing order flow (create the status and the transactions as in the default order flow) or to use the default one.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 c0f836394088a28cc30dd0e5fe8b600e b2c3b33425dfc50c7d41a2efaa7f84f3

Email subscription for changes to this article
Save as PDF