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Article ID: 131058, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Operations Automation

Symptoms

Office 365 sales order and the task Provisioning "Subscription" for APS application Office 365 fail with the below output:

APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Domain '__domain_name__' already exists..

Body: {
"code": 500,
"message": "Domain '__domain_name__' already exists.",
"additionalNonlocalizableMessage": "",
"error": "ApplicationUnknownError",
"http_request": "POST /Office365GatewayApplication01/aps/subscriptions"
}

At the same time, the subscription is successfully provisioned in MOP.

Cause

The domain in question already exists in OA under different customer.

Resolution

  1. Find the domain name at Billing > Operations > Orders > All Orders > click the order > Provisioning Items, click the item and find the domain name next to the Office 365 Subdomain field

  2. Go to Operations > Services > Domains > domain_name > Owner

Next, check the domain's owner. If the owner's account is cancelled, does not have subscription and domain is disabled, please follow the below steps:

  • Delete the domain at Operations > Services > Domains
  • Restart the failed task Provisioning "Subscription" for APS application Office 365
  • Resubmit the failed order for provisioning

In other cases, please contact Odin Technical Support.

See related articles:

KB130451 Office365: Synchronization fails: "Unable to create domain in Operations Automation: Domain 'domain_name' already exists."

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