Search Engine: Elastic

Article ID: 131056, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Operations Automation 7.1
  • Business Automation 7.1

Symptoms

Attempt to make a purchase from CCP2 fails - nothing happens on clicking "Finish" button of the sales wizard. Console log of the browser shows exception:

Returned status 500. Message: Communication Failure: Server 'billing_XXXX' is not available. 

In the /var/log/pa/billing.log it can be seen that CalcSalesOrder_API causes a restart as EZTAX.CalculateTaxes does not return any result:

[XX-XX-XX XX:XX:XX.XXX ContainerAu RQ00000 THXXXXX TRC] Remote container billing_XXXXX <XX:0:0> stopped.
...
[XX-XX-XX XX:XX:XX.XXX ContainerAu RQ00000 THXXXXX TRC] Remote container billing_XXXXX <XX:0:0> started.

Cause

The issue is caused by the bug with id #PBA-80978 ("Error 500 in CCPv2 if EZTax not configured").

Resolution

Reconfigure taxation - either setup EZTax or configure correct taxes which are to be calculated by BA.

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