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Article ID: 131055, created on Jun 26, 2017, last review on Jun 26, 2017

  • Applies to:
  • Business Automation 7.1

Symptoms

Store synchronization fails:

Synchronization failed with error: Operation failed with error code : 28; Operation timed out after 60001 milliseconds with 0 out of -1 bytes received.

Billing.log does not show any verbose error - StoreSyncConfSynchronize_API just fails in 1 minute after sending sync request to store. Store.log shows that the request was actually received and processed, but it took more than 1 minute to complete the store sync.

Cause

The issue is caused by store screens with option SHOW_APPLICATION_SERVICE_PARAMETERS set to true - it takes a lot of time to process such screens properly, which is a bug with id #PBA-80989("Slow synchronization store with AZURE plan in purchase scenario").

Resolution

If you need a workaround, please contact Odin Technical Support.

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