Search Engine: Elastic

Article ID: 131049, created on Jun 25, 2017, last review on Jul 2, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0
  • Operations Automation 5.5


On attempt to delete an Exchange mailbox customer is getting "0 mailboxes scheduled for deletion." message instead of desired result.

core.log error message:

REST Error: DELETE /aps/2/application/mail-mailbox/1eb85d9c-7a87-42b4-ae54-cf070f513bb7 code=404: Resource with UID '1eb85d9c-7a87-42b4-ae54-cf070f513bb7' not found.


Possible reasons:

  • Mailbox with forwarding enabled.
    A special hidden contact is created in exch_contacts in this case. This contact is not seen in CCP and customer is not able to manipulate it.

  • Exchange subscription has been transferred between accounts in the past. No proper owner link between subscription and mailbox resources remained after OA platform upgrade to 7.x version.


  • Mailbox with forwarding enabled. Only manual w\a is available.
  • Exchange subscription has been transferred between accounts in the past.: this case has been submitted to development as request #APS-42524: "Exchange mail-mailbox aps resource does not change owner during subscription transfer to another account".

Contact Odin Technical support to apply workaround for these cases. It requires OA DB intervention and cannot be shared publicly.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF