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Article ID: 131045, created on Jun 23, 2017, last review on Jun 23, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

An attempt to delete a brand for WebHosting Plesk APS application generates an unprovisioning task that fails with the error:

APS Application Error:
500 Internal Server Error
[com.parallels.pa.service.aps.exception.APSError] Unprovisioning: resource c521f43a-6ffa-45db-8854-970cd854206e of type 'rest/brandsubdomains' (http://parallels.com/types/core/brand/subdomain/1.0) for APS application 'PACore-7.1.0.1-0': Brand not found.

Body: {
"error": "com.parallels.pa.service.aps.exception.APSError",
"message": "Brand not found",
"pkgId": "6d87e68d-0118-4b6e-8689-65690d355d6d",
"packageId": "6d87e68d-0118-4b6e-8689-65690d355d6d",
"http_request": "DELETE /pa/rest/brandsubdomains/c521f43a-6ffa-45db-8854-970cd854206e"
}

Cause

The behavior is recognized as a software issue with internal ID APS-42520 'Unprovisioning "Brand" for APS application WebHosting Plesk task fails'

Resolution

Contact Odin Technical Support to apply the solution.

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