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Article ID: 131037, created on Jun 22, 2017, last review on Nov 11, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2

Symptoms

Office 365. Synchronize now feature does not work with Public API HTTP Authentication enabled.

The following error appears in CCP instead of synchronization results:

Unauthorized

sitelog error:

ERROR aps_endpoint: TenantsController.Post finished by exception CookComputing.XmlRpc.XmlRpcServerException: Unauthorized
ERROR aps_endpoint: CookComputing.XmlRpc.XmlRpcServerException: Unauthorized
StackTrace:    at CookComputing.XmlRpc.XmlRpcClientProtocol.ReadResponse(XmlRpcRequest req, WebResponse webResp, Stream respStm)
at CookComputing.XmlRpc.XmlRpcClientProtocol.Invoke(Object clientObj, MethodInfo mi, Object[] parameters)

Cause

Software-related issue #APSA-18407: "Office365: Unable to use "Synchronize now" option with OA API HTTP Authentication enabled.".

Resolution

Please contact TAM or pta@odin.com in order to trace the status of the issue.

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