Search Engine: Elastic

Article ID: 131032, created on Jun 21, 2017, last review on Jun 21, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

One can create duplicated MX record for a domain.

  1. Proceed to PCP > Domains > example.com > DNS records > Add new DNS Record.
  2. Create new MX record.
  3. Create another MX record with the different data.
  4. Edit record data of the new record and enter the same parameters as for the MX record, created at step 2.
  5. Duplicated DNS record successfully created.

As a result, record cannot be correctly propagated to the NS server.

Cause

Issue is acknowledged as POA-111777.

Resolution

Remove one of the records and repropagate domain to the nameserver using the pem.syncNameServer API method.

Contact your Technical Account Manager to trace the status of the issue.

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