Search Engine: Elastic

Article ID: 131026, created on Jun 20, 2017, last review on Oct 26, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.2
  • Operations Automation 6.0

Symptoms

Subscription is duplicated on the CCP > Office 365 (tab) > Licenses tab. It has the same name as the original one, but zero limit and usage like:

Office 365 Business Premium (?)     6 used of 6 Seats
Office 365 Business Premium (?)     0 used of 0 Seats

Cause

Service Template affected subscription is based on contains 2 identical resources with the same Offer Id. For example: Office 365 Business Premium and Office 365 Business Premium with additional service.

This behavior is fixed in scope of software-related issue #APSA-16076: "No licenses from other subscriptions".

Resolution

Contact TAM or pta@odin.com to trace the status of the issue.

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