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Article ID: 130992, created on Jun 13, 2017, last review on Jun 13, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 6.0

Symptoms

There is a Billing Order which lacks Resource Recurring Details for a resource. At the same time there is a failed Change Order which affects the resource. The subscription Resource status is "Failed".

Cause

The issue is caused by #PBA-77709 "Resources not billed if there is a failed change order".

Resolution

Please contact your Tecnical Account Manager or a member of Pooled Technical Associates to clarify status of the software issue. As a workaround, please, create a debit memo for a customer for a required amount.

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