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Article ID: 130944, created on Jun 8, 2017, last review on Jun 30, 2017

  • Applies to:
  • Business Automation

Symptoms

  1. Go Home > Operations > Orders;
  2. Swtich to "All Orders" tab;
  3. Click on an Order which belongs to a Reseller;
  4. Click on a "Sales Person" or "Sales Branch".

A Provider's Sales Person is displayed instead of Reseller's.

Or the following error is thrown:

Table Sales Person does not contain row with ID <name>, <id>.
Table Sales Branch does not contain row with ID <name>, <id>.

Cause

The issue is caused by #PBA-80223 "Provider's sales branch/person shown when viewing the resellers' customers orders from PCP"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software issue.

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