Search Engine: Elastic

Article ID: 130937, created on Jun 7, 2017, last review on Jun 7, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

From field cannot be customized under different locales in System > Settings > System Notifications > Email Templates.

How to reproduce:
1. 'System > Settings > System Notifications > Email Templates > "Send link for change password" > "From" field'
2. Click "Edit" in the "Locale: English (United States)" section and change "From" field value to "Eng <${vendor_tech_email}>"
3. Scroll down to the "Locale: Russian (Russia)" and click "Edit"
4. Note the same "From" field value: "Eng <${vendor_tech_email}>"
5. Same time, if we change it to "Рус <${vendor_tech_email}>" in the russian section, it will be in Russian everywhere

Cause

Software-related issue #POA-111616: "OA notification templates: "From" field can be customized only for English locale".

Resolution

Please contact TAM or pta@odin.com in order to trace the status of the issue.

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