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Article ID: 130916, created on Jun 3, 2017, last review on Jun 3, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

"Licenses" screen hangs in loading state for account in CCPv2 mode.
Browser console error:

Error: Tried to register widget with id==licenses.manage.list.[license_resource_UID]_[tenant_resource_UID] but that id is already registered

Cause

Two or more OA Resource Types are referencing to the same APS resource of type Office365/License. Check Resource Type' Activation Parameters tab in order to check it.

For example:

1002571 Office 365 Business Essentials          4dfdaf46-bbce-4fed-8561-2e7d236b3328   
1004168 Office 365 Business Essentials (Syndication Transition)  4dfdaf46-bbce-4fed-8561-2e7d236b3328        

Resolution

Remove one of the affected Resource Types from affected subscription and corresponding Service Template.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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