Search Engine: Elastic

Article ID: 130912, created on Jun 2, 2017, last review on Jun 2, 2017

  • Applies to:
  • Business Automation

Symptoms

Attempt to cancel the failed order fails:

Fraud Check #ID is already released

Cause

There is a fraud check in the unprocessed status (in the status Hold) which due to bug with id #PBA-80769 ("Orders with unprocessed fraud checks for cannot be cancelled") prevents order cancellation.

Resolution

Delete the unprocessed fraud check attached to the order and cancel the order.

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