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Article ID: 130910, created on Jun 2, 2017, last review on Jun 29, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

A staff member cannot be deleted from the system.

The error in /var/log/pa/core.log:

DBG [openapi:68543 p:-default-threadpool;-w:-Idle:792 pau]: c.p.p.c.ServiceInvoker AccountManager invocation failedjavax.ejb.EJBTransactionRolledbackException: Removing a detached instance com.parallels.pa.service.messenger.domain.MailSubscription#com.parallels.pa.service.messenger.domain.MailSubscription$MailSubscriptionPK@c7df5cdd

At the same time, the issue can affect other operations on the platform. E.g. a service node removal may fail, because a system pleskd staff member cannot be deleted with the same error.

In case of an OACI node removal, the subsequent attemtps fail with:

javax.ejb.EJBTransactionRolledbackException: Failed to process executeDeinstallSequence for pkgId: 8789, ex message is: Failed to process EXEC command for package paci_hn_psbm of type service having pkgId: 8789, exception message: Invalid exitCode, HCL out: , HCL err: /bin/sh: /usr/local/pem/paci/pre-deinstall: No such file or directory
, HCL exit code: 127 input xml: <EXEC cmd="/bin/sh" group="root" user="root">

Cause

The behavior is a software issue POA-111579: "Node cannot be removed: staff member is not deleted with MailSubscription removal exception"

Resolution

Contact Odin Technical Support to apply the resolution.

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