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Article ID: 130898, created on May 31, 2017, last review on May 31, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1

Symptoms

The following error prevents from creating new customer:

HTTP server returns error with code on/json{"error":"com.parallels.bss.rest.errors.BSSAPSError"}

Error Code: 0x40f50822.

Cause

On the second step of customer creation wizard provider did not fill "Person Name" field for "Billing Contact Information" or "Technical Contact Information".

"First Name" and "Last Name" is a required data for OA to create customer. If billing send those empty, OA fails to create the customer.

The fact that Billing does not consider the "Person Name" as required field is caused by software issue #PBA-80746.

The fix is planned to be included in one of the future product updates. Contact you Technical Account Manager or PTA team (pta@odin.com) to trace the status of the #PBA-80746.

Workaround

Fill in the "Person Name" field for "Billing Contact Information" or "Technical Contact Information".

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