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Article ID: 130877, created on May 25, 2017, last review on Jul 4, 2017

  • Applies to:
  • Operations Automation 7.1
  • Business Automation 7.1

Symptoms

CCPv2 Home screen is loading too slow, for example 30 to 60 seconds. Browser debug console shows delay in the following request:

https://cp.provider.tld/aps/2/resources/.../pc/plan-by-app-id?appId=http://www.parallels.com/products/poa/cloud/infrastructure

The affected account has OACI subscription(s).

Cause

The issue was recognized as CCU-16417: Performance problem in PlansListFeesWithTaxesGet_API. The issue affects accounts that have OACI subscriptions; the delay depends on amount of OACI service plans.

Resolution

Currently there is no workaround for the issue. Please contact your Technical Account Manager in order to clarify status of CCU-16417.

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