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Article ID: 130849, created on May 22, 2017, last review on May 22, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

A duplicated Office 365 tab appears in CCPv2 :

duplicate

Navigation item IDs are different:

"label":"Office 365",
"id":"http://www.parallels.com/Office365#ccpservices.wait",
"type":"navigation",

"label":"Office 365",
"id":"http://www.parallels.com/Office365#ccpservices",
"type":"navigation",

Cause

There is Office365/Tenant resource in is_activated: activating state in scope of affected customer account.

Resolution

Check if there are unprocessed or canceled tasks, related to Office365 subscription of affected account.

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