Search Engine: Elastic

Article ID: 130844, created on May 20, 2017, last review on Oct 18, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

On attempt to place an order for Office365 Service Plan the following error appears:

Office 365 application instance cannot be found.

The following RQL request: implementing(http://www.parallels.com/Office365/Office365app) (could be seen in browser console) returns [] result.

Cause

APS Resource links are inconsistent between pa/serviceTemplate and Office365app APS resources.

For OA 6.0.x platform:

Software-related issue #APS-35394: RT resource is unlinked from ST when limit is set to 0, and is not linked again, when RT limit is increased.

For OA 7.x platform:

Service Template was modified, i.e. the Global Settings Resource Type was removed from Service Template and then added back incorrectly.

Resolution

Contact Odin Technical Support to apply a workaround.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF