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Article ID: 130844, created on May 20, 2017, last review on May 20, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

On attempt to place an Order for Office365 Service Plan the following error appears:

"Office 365 application instance cannot be found."

The following RQL request: implementing(http://www.parallels.com/Office365/Office365app) (could be seen in browser console) returns [] result.

Cause

APS Resource links are inconsistent between pa/serviceTemplate and Office365app APS resources.

For OA 6.0.x platform:
Software-related issue #APS-35394: "RT resource is unlinked from ST when limit is set to 0, and is not linked again, when RT limit is increased".

For OA 7.x platform:
Service Template was modified, i.e. Global Settings Resource Type was removed from Service Template and then added back incorrectly.

Resolution

Contact Odin Technical Support to apply a workaround for this case.

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