Article ID: 130834, created on May 19, 2017, last review on May 19, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Service users got unexpectedly removed in the CSP Cloud after a successful Syndication-CSP migration.

Cause

The issue is recognized as APSA-18155 ([O365] During the synchronization the resource O365 User can be linked to the resource O365 domain which has the status aps:unprovisioning.)

Resolution

To avoid this issue, it is necessary to stop the Office 365 Synchronization with Office 365 Portal periodic task for the CSP instance undergoing migration for the time of the procedure and start this task only after the Syndication subscriptions and domains are completely unprovisioned (all tasks are completed).

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