Article ID: 130826, created on May 17, 2017, last review on May 17, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Provisioning "Subscription" for APS application Office 365 task fails:

"code": 500,
"message": "Suspension reason in request does not match suspension reason on subscription.",

An attempt to activate previously suspended subscription could be found in the server.log:

POST https://api.cp.microsoft.com/2c003aac-ec92-4f0e-afff-78b89ec5842d/subscriptions/5dc8de3c-1314-4b84-8fd0-4527daaa3cfc/remove-suspension
...
{"state":"Active","suspension_reason":"CustomerCancellation"}

However, this subscription has another suspension_reason value according to the server.log:

INFO  [com.parallels.poa.csp.crest.ejb.LoggingFilter] (default task-15) * Response received on thread default task-15]
...
"suspension_reasons":["PastDue"]

Cause

suspension_reason value discrepancy between OA and Microsoft Portal.

Resolution

Please contact Microsoft support in order to change the suspension_reason value, since CustomerCancellation is the only one valid value for CSP Partner's subscriptions suspension_reason field.

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