Article ID: 130825, created on May 17, 2017, last review on May 17, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

French keyboard layout requires <shift> key to enter digits. It is unable to enter digits in this way on Acronis Cloud Backup APS application screens, for example here: CCP > Backup (tab) > Add New Backup User (button) > Existing user > Storage (GB) (field).

Cause

The root cause of this behavior - clause in the /aps/2/packages/fa0a.../js/events.js file in the application package directory on Management Node:

 if ((e.shiftKey || (e.keyCode < 48 || e.keyCode > 57)) && (e.keyCode < 96 || e.keyCode > 105))

Resolution

Please contact Acronis technical support in order to resolve this issue - it is related to Acronis Backup Cloud APS application source code.

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