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Article ID: 130813, created on May 15, 2017, last review on May 15, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

An attempt to log into the Control Panel fails with the following error:

java.lang.NullPointerException
java.lang.NullPointerException One or more hotfix(es) are available.

On the UI node in the /var/log/pa/pui/pui.log the following error can be found:

04:08:32.371 [default task-210] DEBUG com.tbn.app.APSC -  18 ms [GET /packages?active()]
04:08:32.411 [default task-210] DEBUG com.tbn.app.NavApi - com.tbn.app.NavigationExceptionWrapper: java.net.SocketException

In the /var/log/pa/core.log on the OA Management node there's also a corresponding exception:

May  2 04:09:06.975 : INF [rest:825406 1:22619:7f9e9eded700 SAAS 871251414]: [ APSC] REST: request transaction is blank
May  2 04:09:06.977 : ERR [rest:825406 1:22619:7f9e9eded700 SAAS 871251414]: [ setCurrentByID] Failed to set current transaction by ID ''. system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
Unknown vendor minor code id (0), minor code = 0, completed = NO

Cause

The issue is acknowledged as APS-42186.

Resolution

The issue is temporary and should not persist for a long time. In case immediate resolution is required, restart OA services.

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