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Article ID: 130795, created on May 11, 2017, last review on Dec 13, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

Renewal order or account billing fails with an exception "Table Tariff Period doesn't contain row with id".

Cause

There are several possible reasons for the issue:

  1. If the account affected has been transferred between resellers:

    a) subscription is based on the service plan with billing type "After Billing Period" - the issue is caused by the bug #PBA-74601 ("BO not created for transferred account with subscription on ABP Service Plan");

    b) subscription used to be restored from terminated status - the issue is caused by the bug with id #PBA-79742 ("Failed to restore subscription after Account Transfer").

  2. For sales orders the issue is different, described in kb #130701

  3. There cases when the subscription has wrong service plan assigned - the subscription belongs to the reseller's customer but is based on the provider's service plan. One of the reasons is the bug with id*#PBA-81460* ("CCP v1 - Order was placed on vendor's plan instead of delegated resellers"). Precheck is to be added for such subscriptions presence in scope of the request with id #PBA-80252 ("Need to add precheck for subscriptions pointing to a wrong service plan").

Resolution

Please contact Odin Technical Support Team to apply a workaound

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