Article ID: 130795, created on May 11, 2017, last review on May 11, 2017

  • Applies to:
  • Business Automation 7.0

Symptoms

Renewal order or account billing fails with an exception "Table Tariff Period doesn't contain row with id".

Cause

There are several possible reasons for the issue:

  1. If the account affected has been transferred between resellers:

    a) subscription is based on the service plan with billing type "After Billing Period" - the issue is caused by the bug #PBA-74601 ("BO not created for transferred account with subscription on ABP Service Plan");

    b) subscription used to be restored from terminated status - the issue is caused by the bug with id #PBA-79742 ("Failed to restore subscription after Account Transfer").

  2. For sales orders the issue is different, described in kb #130701

  3. There cases when the subscription has wrong service plan assigned - the subscription belongs to the reseller's customer but is based on the provider's service plan. The circumstances of how such configuration became possible are not clear, such subscriptions are created long time ago, on previous product version. Precheck is to be added for such subscriptions presence in scope of the request with id #PBA-80252 ("Need to add precheck for subscriptions pointing to a wrong service plan")

Resolution

Please contact Odin Technical Support Team to apply a workaound

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