Article ID: 130778, created on May 10, 2017, last review on May 10, 2017

  • Applies to:
  • Business Automation

Symptoms

Notification about service provisioning are configured as described in KB #117294. But customers are not notified anyway.

Cause

The Notification Template has field "To Address" set to @@Cust_User_Email@ while such placeholder cannot be used for Notification Templates of type "Subscription notification".

Resolution

Use placeholders @@Cust_Account_AdminContact_Email@ or @@Cust_Account_BillingContact_Email@ instead.

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